Returns/ Exchanges/ Claims

 

We accept exchanges and returns of clothes bought in our online shop. The easiest way to do it is to follow the instructions below.

 

1.Print and complete the following form http://www.mosquito-sklep.pl/formularz-zwrotuwymiany-en.pdf
2.Pack the products along with the form. Remember to pack the clothes properly in order to avoid any damages during transport.

3.Send the parcel back to the following address: Mosquito Alicja Komar, Fabryczna 26a, 97-200 Tomaszów Mazowiecki, PolandReturned items are valuable – send it with proof of postage in case of loss or damage.
4.Additional information:
a.You have 14 days to inform us about return or exchange and then another 14 days to send back the products.b.Returned goods must not be damaged or worn.c.We do not accept COD shipments.d.We do not cover the shipping cost if return/exchange is not due to our fault.