F.A.Q - Frequently Asked Questions

 

1. Do I have to be registered to place an order?

 

Yes, if you want to place an order you have to create an account in our shop.

 

2. How can I place an order?

 

Our online shop is open 24/7 - it means that you can place an order anytime you want!

 

3. How long will I have to wait for my order?

 

We will ship you order in 2-7 working days. Internatiol delivery may take up to 5 working days.

 

4. How do I choose the perfect size?

 

We measure each item separately and give you all the necessary measurements.All you have to do is to compare our item with your wardrobe favourite.

 

5. What payment methods do you accept?

 

The only payment method for international orders is PayPal

 

6. What countries do you deliver to?

 

We deliver to Czech Republic, Germany, Slovakia, Belgium, Lithuania, Austria, Denmark, Estonia, Netherland, Luxemburg, Hungary, Latvia, France, Italy, Sweden, Great Britain, Ireland, Spain

 

7. Can I return or exchange an item?

 

Yes, you can return an item and we will refund the money. You can also exchange it for another size or colour, however please be aware that you will have to cover the shipping cost.

 

8. What should I do if I receive a faulty item in my order?

 

As soon as you discover a fault please, contact our Customer Service team. We will get back to you and help to sort out the problem.

 

9. What should I do if my order hasn't been delivered yet?


If your estimated delivery date has passed and you haven’t received your order, please contact our Customer

 

Service team


PAYMENT

You can use payment types listed below: