Terms and conditions of use

1. The owner of the online shop Mosquito functioning at www.mosquito-sklep.pl is a natural person conducting economic activity – MSQ COMPANY Alicja Komar, with a registered offices at Fabryczna 26a, 97-200 Tomaszów Mazowiecki with NIP: 773-232-23-10, REGON:100740521

2. Mosquito sells goods via an organized online shop. Orders can be placed 24/7. Orders are transferred to courier only during weekdays. It takes 2-7 business  days to prepare an order. Orders cannot be collected in person. The price stated on the website is final and binding for the Buyer.

Delivery cost for international delivery are listed here http://www.mosquito-sklep.pl/en/content/24-wysylka
 

3. The only accepted payment method for international orders is PayPal.

For domestic order you can pay either via Dotpay (credit card) or bank wire Powszechna Kasa Oszczędności Bank Polski S.A. 95 1020 3916 0000 0902 0157 2007

4. Orders are accepted by a properly completed order form, available during the procedure of purchase of goods. In case of inaccurate, incomplete or incorrect data Seller will contact the Buyer to clarify inaccuracies. The moment an order is placed is the moment of conclusion of the contract between the Buyer and the Seller and constitutes acceptance of these Rules. The Buyer may cancel or modify an order until it has been sent – informing via e-mail or telephone.

5. Once an order is placed, e-mail confirmation is being sent to the Buyer.

6. In case of not receiving an order confirmation in two business days, the Buyer should contact with Customer Service.

 7. If under some circumstances it is impossible to perform an order, Customer Service will immediately inform the Buyer.

8. Domestic orders are sent either via DPD courier company or Polish Post Ofiice. International orders are shipped only via DPD courier company.

9. Shipping costs are paid by the Buyer. In certain cases shipping costs may be passed on Mosquito.

10. It takes 2-7 business days to prepare an order
 

11. RETURNS AND EXCHANGES

We accept exchanges and returns of clothes bought in our online shop. The easiest way to do it is to follow the instructions below.

1) Print and complete the following form http://www.mosquito-sklep.pl/formularz-zwrotuwymiany-en.pdf
2) Pack the products along with the form. Remember to pack the clothes properly in order to avoid any damages during transport.

3) Send the parcel back to the following address:

Mosquito Alicja Komar, Fabryczna 26a, 97-200 Tomaszów Mazowiecki, Poland

Returned items are valuable – send it with proof of postage in case of loss or damage.

4) Additional information:

a. You have 30 days to inform us about return or exchange and then another 14 days to send back the items

b. Returned goods must not be damaged or worn

c. We do not accept COD parcels

d. We do not cover the shipping cost if return/exchange is not due to our fault.

12. Customers data are protected by the Privacy Policy and are not shared with any third parties. They are used only for processing an order and contacting with the Buyer.

13. Use of mosquito-sklep.pl constitutes acceptance of the Terms and Conditions as well as Privacy Policy. (I agree to process my personal data within the meaning of the Act of 29 August 1997. Data Protection)

14. Any matters not listed in “Terms and Conditions”  are regulated by “Law on the protection of consumer rights and liability for damage caused by dangerous products on 31 March 2000. OJ No. 22, item 271).”