Product exchanges
Product exchanges
PRODUCT EXCHANGE
PRODUCT EXCHANGE (valid from May 1, 2025)
Check how easily you can exchange your product for another one.
1.1 A Client who is a Consumer is entitled to exchange the purchased Product within 14 days from the date of receiving the shipment.
1.2 Saturdays, Sundays, and public holidays are included in the 14-day period.
1.3 In order to exchange the Product, the Consumer is required to print and fill out the Exchange Form, located in the "Exchanges" tab on the Website, and send it back to the Seller along with the exchanged Product to the following address: MSQ COMPANY Alicja Komar, ul. Włókiennicza 20/22, 97-200 Tomaszów Mazowiecki, Poland.
1.4 The Client is entitled to exchange the Product only for a different color (different fabric pattern) or size of the same Product model, or may exchange it for another Product available on the Website, provided that it is at the same price (the regular unit price of the Product applies).
1.5 If the Seller does not have the Product in stock that the Consumer originally intended to exchange the purchased Product for, the Seller reserves the right to contact the Consumer via Customer Service to propose an exchange for another available Product in the Online Store at the same regular unit price.
1.6 The cost of shipping the Product to be exchanged to the Seller is borne exclusively by the Consumer.
1.7 The Consumer is responsible for proper packaging of the Product so that it is not damaged during transport.
1.8 The exchange procedure takes up to 30 business days from the date the Seller receives the shipment. The 30-day period does not include the delivery time by the carrier.
1.9 The cost of shipping the exchanged Product to the Consumer is borne by the Seller.
Want to know more? Please read our Store Regulations.
