Good morning,

We are pleased that you have found yourself in the legal documents section of our Store. This means you are a conscious Customer who cares about their consumer rights and makes informed purchases.

We have good news in this regard: in our Store, we care not only about product quality and friendly service, but also about your rights during online shopping.

Remember that if you have any questions related to our rules or products offered in our online store, you can contact us. No question is left unanswered.

phone	501 40 20 00
e-mail	bok@mosquito.pl
address	MSQ COMPANY Alicja Komar ul. Włókiennicza 20/22 97-200 Tomaszów Mazowiecki, Poland

Regulations version 10.0 are valid from 15.12.2025.

ONLINE STORE REGULATIONS

mosquito-sklep.pl

1. GENERAL PROVISIONS

In the first part of the Regulations, we introduce ourselves, explain the easiest way to contact us, and discuss the most important definitions found in this document.

1.1. The Online Store is available at: mosquito-sklep.pl and its extensions.

1.2. The Online Store is operated by: Alicja Komar, conducting business under the name MSQ COMPANY Alicja Komar at ul. Prawa 8, 97-200 Tomaszów Mazowiecki, NIP: 7732322310, REGON: 100740521, BDO: 000237269 (hereinafter: the Seller).

1.3. Contact with the Online Store is possible:

1. via e-mail address: bok@mosquito.pl;
2. via phone number: 501 40 20 00 (call center open from 9:00 AM to 3:00 PM, Monday to Friday, excluding public holidays);
3. using the correspondence address: MSQ COMPANY Alicja Komar, ul. Włókiennicza 20/22, 97-200 Tomaszów Mazowiecki, Poland;

1.4. The above communication channels also serve as a contact point for recipients of services within the meaning of DSA regulations.

1.5. The Seller establishes a contact point for state authorities, the European Union, and the Digital Services Board for the purposes of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (hereinafter: DSA) at the email address: bok@mosquito.pl.

1.6. Acceptance of the Regulations is voluntary but necessary to use selected functions of the Online Store (e.g., creating a Customer Account or making a purchase).

1.7. The Regulations are provided free of charge in the Online Store in a way that allows Users to:

1. read its content,
2. record its content by printing it independently or saving it on an external medium, e.g., downloading it as a PDF,
3. access the currently binding version as well as previous ones.

1.8. DEFINITIONS. Whenever the following capitalized terms are used in the remainder of these Regulations, they shall be understood in the meaning provided below, unless the context of their use clearly indicates otherwise:

1. PROMOTIONAL CAMPAIGN – special conditions for the sale of Products or provision of services offered by the Seller at a specific time, which the Customer may use under the terms specified therein, such as a reduction in the Price for a Product or a Promotional Set, or a reduction/absence of Shipping costs. Details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with information provided within the Online Store. In the event of a Promotional Campaign, the provisions of the Promotional Campaign Regulations shall take precedence over the provisions of these Regulations.
2. DCS (BOK) – Digital Customer Service of the Online Store, providing information regarding the activities of the Online Store, including Products offered or Order fulfillment.
3. PRICE – the amount of gross remuneration (including tax) specified in Polish zlotys (PLN) due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The Price does not include delivery costs unless the conditions of the Promotional Campaign active at the time in the Online Store state otherwise.
4. CUSTOMER – (1) a natural person; or (2) a legal person acting through an authorized person; or (3) an organizational unit without legal personality, granted legal capacity by law; having full capacity for legal acts. If the Customer is a natural person with limited capacity for legal acts, they undertake to obtain legally effective consent from their legal representative to conclude the Service Agreement/Sales Agreement and to present such consent at every request of the Seller.
5. CONSUMER – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, within the meaning of Art. 22(1) of the Act of 23 April 1964 – Civil Code.
6. CUSTOMER ACCOUNT – an Electronic Service; a set of resources in the Seller's ICT system identified by an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address details for Product shipping, access to Order history, and other services provided by the Seller.
7. CART – an Electronic Service provided to every Customer using the Online Store, enabling them to easily place an Order for one or more Products, occasionally enter discount codes to reduce the Price under rules specified in separate Promotional Campaign Regulations, and display a summary of the Price of individual Products and all Products combined (including possible shipping costs). The Cart also allows for setting and modifying order data, in particular: quantity of Products, delivery address, invoice data, delivery method, payment method. As part of the Cart service, the Seller may send the Customer an email regarding products remaining in the Cart or a failed/rejected payment transaction (transactional email). The Cart collects offers submitted by the Customer to conclude a Sales Agreement, i.e., more than one offer to conclude a Sales Agreement can be submitted within one Order.
8. LOGIN – the Customer's email address provided during the creation of the Customer Account.
9. NEWSLETTER – an Electronic Service that allows all subscribed persons to receive periodic information about the Online Store, in particular about Products, current operations, marketing campaigns, and Promotional Campaigns, to the email address or phone number provided by the User, with their explicit consent.
10. PRODUCT – a movable item available in the Online Store which is the subject of a Sales Agreement between the Customer and the Seller, for the payment of a Price. The Product constitutes goods within the meaning of Art. 2 point 4a of the Act of 30 May 2014 on consumer rights.
11. ENTREPRENEUR-CONSUMER - a Customer who is a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for them, resulting in particular from the subject of their business activity made available on the basis of provisions on the Central Register and Information on Economic Activity.
12. REGULATIONS – this document defining, among others, the rules for concluding Sales Agreements and the rules for the provision and use of services made available by the Seller via the Online Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. Regarding services provided electronically, these Regulations are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of services by electronic means.
13. ONLINE STORE - an online sales service operated by the Seller in Polish and English, available in the internet domain mosquito-sklep.pl.
14. PRODUCT PAGE - a page in the Online Store featuring detailed information about a Product.
15. CONTENT – text, graphic, or multimedia elements (e.g., Product information, Product photos, promotional videos, descriptions, comments), dedicated legal documents placed on the site, including works within the meaning of the Copyright and Related Rights Act and images of natural persons, which are posted and disseminated within the Online Store by the Seller, the Seller's contractors, the Customer, or another person using the Online Store.
16. SALES AGREEMENT – a sales agreement within the meaning of the Civil Code provisions, regarding the sale of a Product by the Seller to the Customer for the payment of a Price increased by any additional fees, including shipping costs, the terms of which are specified in particular by these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after acceptance of the Order by the Seller under the rules specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, the Price, shipping costs, and other essential terms. Each Product is the subject of a separate Sales Agreement. The Seller, within the functionality of the Online Store, may for objective (substantially justified) reasons reserve the conclusion of only one Agreement for several Products due to a direct link between the Products – e.g., a Promotional Set, according to the content of the Promotional Campaign Regulations.
17. ELECTRONIC SERVICE – provision of services by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, by the Seller for the Customer via the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using these services are found in the regulations concerning the provision of services by those entities.
18. USER – a natural person browsing the Online Store's resources without the need to create a Customer Account or make a purchase.
19. ORDER – the Customer's declaration of intent expressing a direct will to conclude a distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement and the Customer's data necessary for the eventual conclusion and performance of the Sales Agreement. An Order for each Product will be treated as an independent offer by the Customer to conclude a Sales Agreement (technical facilitation). During a Promotional Campaign, the Seller, within the functionality of the Online Store, may for objective reasons make the conclusion of one Sales Agreement for several Products within a Promotional Set dependent on the direct link between the Products. An Order may be assigned one number, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of the Sales Agreement.

2. RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain the minimum technical requirements you must meet to use its functionalities without any problems.

2.1. Minimum technical requirements for the User's device to enable full and correct use of the Online Store:

1. a device with access to the Internet;
2. the latest version of a web browser;
3. an active email account (email address) to create a Customer Account or make a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will proceed without errors and technical interruptions. The Seller reserves the right to suspend or limit access to the Online Store at any time without the need for prior notice to Customers. The Seller will strive for the immediate restoration of the Online Store's operation. Technical interruptions should not affect the fulfillment of already placed Orders.

2.3. The Seller is not responsible for the content and substance of other services and portals to which the Customer may be redirected when using links placed in the Online Store (e.g., courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the electronic services available in our Store. An Electronic Service is, for example, the Cart or Newsletter. We explain how to file complaints regarding Electronic Services.

3.1. The Seller provides the following Electronic Services via the Online Store to Users, including Customers, which do not require payment of a Price:

1. maintaining a Customer Account, if registered;
2. enabling Customers to place Orders and conclude Sales Agreements under the rules specified in these Regulations;
3. presenting Customers with advertising content tailored to their interests;
4. enabling Customers to use Cart services;
5. enabling the addition of reviews about purchased products;
6. enabling the browsing of Content placed within the Store, including marketing content;
7. enabling the submission of inquiries using the contact form;
8. Newsletter.

Customer Account

3.2. Additionally, for Customers who have created a Customer Account, the Seller provides the following services via the Online Store:

1. maintaining the Customer's session after they log into the Account (via the browser);
2. storing and making Order history available to the Customer via the Account;
3. enabling the modification of Customer data within the Customer Account;
4. enabling returns (submitting declarations of withdrawal from the Agreement) via the Customer Account;
5. enabling the management of granted consents for the processing of personal data.

3.3. Using the Account is possible after the Customer performs the following consecutive steps:

1. filling out the registration form by providing name and surname, email address, and setting a password, and consenting to the processing of personal data, accepting the provisions of the Regulations and Privacy Policy by clicking the Register button;
2. successful registration, which will be confirmed by an email from the Online Store's DCS.

3.4. The Service Agreement is concluded upon the Customer's receipt of the Customer Account registration confirmation sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the option, at any time and without giving a reason, to delete the Account (resign from the Account) by sending a relevant request to the Seller (e.g., using the communication means described in point 1.3 of the Regulations or using the "delete Account" function in the Customer Account panel).

Cart

3.5. Use of the Cart begins when the User adds the first Product to the Cart.

3.6. The Cart is a service provided free of charge for the period during which unpurchased Products remain in the User's Cart. The provision of the service ends at the moment an order is placed and successfully paid for.

3.7. The Customer has the option to independently correct the entered data within the "Cart" panel by adding or removing a given item from the Cart. Removing a given item may automatically remove another item from the Cart due to the direct link between Products. The Cart also allows for setting and modifying order data, in particular: delivery address, invoice data, delivery method, payment method, and adding discount codes.

Newsletter

3.8. The Newsletter service consists of:

1. receipt by subscribed Users (Service Recipients) who provided the Seller (Service Provider) with their email address, via electronic means, including automatic calling systems, of commercial information regarding the products and services of the Seller and the Seller's partners, in particular information about their current offer, promotions, discounts, and marketing campaigns (email marketing),
2. receipt by Service Recipients who voluntarily provided the Seller with their phone number, including via automatic calling systems, of commercial information regarding the products and services of the Seller and the Seller's partners, in particular information about their current offer, promotions, discounts, and marketing campaigns (SMS marketing).

3.9. Using the Newsletter service is possible after the User performs the following steps:

1. providing at least their email address or phone number in the designated field in the Online Store or checking the appropriate checkbox to receive commercial information through the selected communication channel;
2. accepting the provisions of these Regulations and confirming knowledge of the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

3.10. The Newsletter service is provided for an indefinite period.

3.11. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter service (resign from the service), in particular by directing a request to cease the Newsletter Service to the contact details provided in point 1.3 of the Regulations or by clicking the deactivation link found in the email/SMS message sent to the Service Recipient as part of the Newsletter service or by clicking the appropriate button on the Online Store page, the link to which is in the first message sent to the provided phone number in connection with registration for the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not mean automatic unsubscription from the second Newsletter service channel, unless the message addressed to the Service Provider shows a will to resign from subscriptions across all available Newsletter communication channels.

3.12. The Seller may at any time terminate the Agreement with a one-month notice period for important reasons, understood as (exhaustive list):

1. a change in law regulating the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the Agreement or a change in the interpretation of the above laws as a result of court rulings, decisions, recommendations, or guidelines from competent offices or authorities;
2. a change in the method of providing services caused exclusively by technical or technological reasons (in particular, the update of technical requirements specified in these Regulations);
3. a change in the scope or provision of services to which the provisions of the Regulations apply, by introducing new ones, modifying, or withdrawing current functionalities or services covered by the Regulations by the Service Provider.

3.13. The Service Provider sends its declaration in the scope specified in the section above to the email address or phone number provided by the Service Recipient during registration for the Newsletter service.

3.14. The Seller may terminate the Agreement with the Service Recipient with a seven-day notice period or deny them further right to use the Newsletter service, and may also limit their access to part or all of the content referred to above, for important reasons, i.e., in the event of a flagrant violation of these Regulations by the Service Recipient, i.e., in situations where the Service Recipient (exhaustive list): uses the Newsletter in a manner inconsistent with applicable law and infringing third-party rights, inconsistent with the provisions of the Regulations, and inconsistent with accepted customs and rules of social coexistence, in particular providing illegal content.

Algorithmic decision-making

3.15. Within our Online Store, we do not make any algorithmic decisions regarding the provision of electronic services, posting content, or considering reports, complaints, and other applications.

Complaints about Electronic Services

3.16. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the communication means indicated in point 1.3 of the Regulations.

3.17. A sample complaint form is available under the content of the Regulations.

3.18. The Seller shall respond to the complaint immediately, no later than within 14 days from the date of its submission.

4. CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

This is a very important part of the Regulations, in which we explain how you can purchase our Products, i.e., place an Order and subsequently conclude a Sales Agreement.

4.1. Information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code provisions.

4.2. The main features of the service, taking into account the subject of the service and the method of communicating with the User, are specified on the Product Page or in another manner appropriate for a given Product within the Online Store.

4.3. As part of the development of Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for specific Products. In the event of placing several Orders simultaneously, to at least one of which the restriction referred to above applies, this may also affect the availability of methods for placing Orders for the remaining ones.

4.4. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order.

Placing Orders

4.5. The Seller enables the User to place an Order via the Online Store in the following consecutive manner:

1. The Customer adds the selected Product (or Products) to the Cart, then proceeds to the order form (purchase path);
2. A User who is logged into their Customer Account confirms the accuracy of the data necessary to place the Order in the order form.
3. A User who does not have a Customer Account must independently fill out the order form in the scope necessary to place the Order. It is necessary to provide the following Customer data in the form: name and surname, address (street, house/apartment number, zip code, city, country), email address, phone number, and Sales Agreement data: place and method of delivery of the Product(s), payment method. In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP (tax identification number). In the case of Entrepreneur-Consumers, the Seller may request the entrepreneur's PKD (Polish Classification of Activities) numbers both in the form and later at the stage of submitting a declaration of withdrawal.
4. In every case, providing outdated or untruthful data when filling out the order form may prevent the fulfillment of the Order and the conclusion of the Sales Agreement.
5. When filling out the Order form, choose the method of payment for the Price and specify the Product delivery method if it is subject to shipping.
6. The Customer sends the Order to the Seller (submits an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and review of the Privacy Policy is required.
7. Depending on the chosen method of payment for the Order, the Customer may be redirected to the pages of an external payment service provider to make the payment or provide data for a purchase in installments.

4.6. In response to the Order, the Seller immediately sends the Customer an automatic message to the email address provided for this purpose with confirmation of receipt of the Order or with the information referred to in point 4.7 letter a.

4.7. After verifying the Order, without undue delay, in cases where the Seller did not send the message referred to in point 4.6 in fine, the Seller sends a message to the Customer's provided email address with:

1. confirmation of acceptance of one or more individual offers for Products submitted within the Order and confirmation of conclusion of the Sales Agreement (acceptance of the Order regarding Products indicated in the message); or
2. information regarding the inability to accept all offers for Products submitted within the Order, e.g., due to lack of payment.

4.8. The Sales Agreement is concluded at the moment of confirmation of the offer(s) from the Order, i.e., sending the email message referred to above to the Customer regarding the Products indicated therein.

4.9. Placing an Order implies consent to receive an invoice, corrective invoice, and duplicates of these documents in electronic form to the specified email address. Along with the Order confirmation, the Seller sends the bill/invoice. Simultaneously, the Customer declares that they will receive the above electronic invoices at the email address provided by them.

4.10. In the event of an inability to accept all or some offers submitted within the Order, the DCS will contact the Customer to:

1. inform the Customer of the inability to accept all offers submitted within the Order; or
2. obtain confirmation from the Customer of their will to fulfill the Order in the part for which the Seller agreed to accept offers to conclude a Sales Agreement. In such case, the Customer may cancel the submitted Order in its entirety (regarding all offers), which does not affect their right to withdraw from the agreement. Cancellation of the Order by the Customer releases the Seller from the obligation of its further fulfillment. In the event of Order cancellation, the following point applies accordingly.

4.11. In the event of an inability to accept the offer(s) submitted within the Order, the Sales Agreement regarding the Products indicated by the DCS is not concluded, and the Seller immediately, no later than within 14 days, returns the payments made by the Customer to the extent that the Sales Agreement was not concluded.

4.12. Independently, the Seller may inform the Customer about the Order status, in particular by sending messages to the email address provided by the Customer, SMS, or by contacting them by phone.

4.13. The Seller strives to ensure the availability of all Products and the fulfillment of the Sales Agreement. In the event of an inability to perform the service in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code may apply, including Art. 493-495 of the Civil Code, in particular regarding the obligation of immediate return of the benefit to the Consumer.

4.14. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services selected by the Customer. The Seller may, in a period of its choice, specify a threshold for the minimum Order value for which the shipping of Products is free. The Customer is informed of the total price including taxes of the Product, as well as delivery costs and other costs, and when the amount of these fees cannot be determined – about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.

4.15. Promotional Campaigns valid in the Online Store do not combine unless the provisions of the Promotion explicitly state otherwise.

4.16. Within the Online Store, the Seller offers only such Products that meet the requirements specified in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (hereinafter: GPSR) and other relevant product safety regulations. On the Product Page, the Seller provides data enabling information about the Product and its manufacturer, in particular:

othe name and surname or company name, registered trade name or registered trademark of the manufacturer, and the postal and electronic address at which they can be contacted;

oif the manufacturer is not established in the Union – the name and surname or company name, postal and electronic address of the person responsible for the safety of the Product on its behalf;

oinformation allowing for the identification of the Product, including its image, type, as well as other product identifiers; and

oany warnings or safety information that should be placed on or in the packaging, or included in an accompanying document in accordance with GPSR or applicable EU harmonization legislation.

4.17. In case of doubts related to the above data or other matters related to Product safety, the Customer may ask a question in any form to the data indicated in point 1.3 of the Regulations.

4.18. In the event it is determined that a sold Product does not meet GPSR standards and other regulations related to Product safety, the Seller reserves the right to contact the Customer to inform them of this fact, provide relevant declarations, or recall the Product.

5. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

We are flexible - our Store enables various payment methods. Check how you can pay for your Order.

5.1. The Seller makes various payment methods for the Order available to the Customer through trusted payment intermediaries:

1. electronic payments (e.g., PayU, BLIK, Przelewy24);
2. payment card;
3. payment card upon receipt of the shipment;
4. traditional bank transfer.

5.2. Possible current payment methods are specified in the Online Store and presented before the Customer places the Order and before concluding the Sales Agreement. Available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. Available payment methods may change if several Orders are placed simultaneously, in particular due to the Products covered by them.

5.3. In the event that the Seller does not receive the Customer's payment, the DCS may contact the Customer to remind them of the payment and the abandoned cart, including sending an email (transactional mail). Failure to make payment within 2 days of placing the Order, and subsequently within an additional 2-day period, will result in the non-acceptance of the offer submitted by the Customer within the Order. The Customer may also, until receiving a message about the dispatch of the Order, cancel it without consequences by contacting the Seller through DCS, which does not affect their right to withdraw from the agreement.

6. COST, METHODS, AND DATE OF PRODUCT DELIVERY

Product delivery is a very important part of Order fulfillment. We try to deliver the product to you as quickly as possible.

6.1. Product delivery takes place through an external company – a postal operator (e.g., courier company or a company implementing pickup at a point), selected by the Customer during the placement of the Order.

6.2. Product delivery to the Customer is paid unless the Customer placed an Order with free delivery after meeting the free delivery criteria or during a Promotional Campaign for free delivery. Currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.

6.3. Available delivery methods may depend on the payment method chosen by the Customer or the characteristics of the Product. Available delivery methods may change if several Orders are placed simultaneously, in particular due to the Products covered by them.

6.4. We usually carry out delivery within 14 business days from the date of Order confirmation. The total delivery date of the ordered Product consists of:

1. the time of preparing the Order for shipment by the Seller (up to 9 business days from the date of Order confirmation by the Seller). In the case of ordering several Products, the Order will be handed over for delivery after the Product with the longest preparation time is ready;
2. and the time of delivery of the Product by the selected courier company or another postal operator. The time of shipment by the courier company or postal operator is indicated at the Order placement stage and depends on the type of Product ordered and the terms of the given courier company or postal operator.

6.5. In extraordinary situations, the delivery period may be extended, of which the Seller will inform Customers (e.g., sale periods, Christmas periods, unforeseen circumstances like a pandemic outbreak).

6.6. In the event of an extension of the Order preparation or Product delivery period, the Seller reserves the right to contact the Customer to inform them of the reason for the delays and the new, planned delivery date.

6.7. The shipment time of the order may be extended for Products that require personalization at the Customer's request. The Customer will be informed about the shipment date on the Product Card or during the Order placement.

6.8. When picking up a shipment with a Product from a courier or postal operator, if possible, the Customer should verify with the carrier that the Product was delivered in its entirety, without defects. In case of damage to the Product by the carrier, a damage report should be drawn up and the Seller should be informed.

6.9. Courier companies, postal operators, and companies handling Pickup Points have their own regulations regarding the method of providing the delivery service (including regarding potential complaints regarding delivery, time and method of reporting any damage to the shipment and other important issues) – detailed information in this regard is found on the websites of companies carrying out the delivery. Please familiarize yourself with these conditions before choosing a delivery method.

7. Reviews posted in the online store

Our Store, like many other e-commerce entities, collects reviews about Products. We strive for this process to be as transparent as possible. We care about reliable reviews. Therefore, in this part of the Regulations, we explain what rules apply in our Store to the process of posting reviews and comments.

7.1. All Customer reviews about Products purchased in the Online Store are verified. The Online Store obtains reviews exclusively from persons who have actually made a purchase.

7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

7.3. The Customer can add a review about Products only using a dedicated link for posting a Review.

7.4. The content of the email with the form enabling the addition of a review will contain a link directing to an external website enabling the addition of a review. The said website, along with all its functionalities, is provided by our Partner: Zaufane sp. z o.o. with its registered office in Rzeszów, entered into the register of entrepreneurs of the National Court Register kept by the District Court in Rzeszów, XII Commercial Division of the National Court Register, under number 0001057326, NIP 5170439594, REGON 526350112. More information about our Partner and the way they process data can be found here: https://zaufane.pl/polityka-prywatnosci. Periodically, we may also use support regarding the collection of reviews from the Polish company Ceneo.pl sp. z o.o. – a company with its registered office in Wrocław, at ul. Legnicka 48 A, 54-202 Wrocław, entered into the register of entrepreneurs kept by the District Court for Wrocław Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS number: 0000634928.

7.5. By filling out the review form, the Customer consents to the publication of the subjective content contained therein regarding the purchased Product and the sharing of personal data in the scope necessary to post the review in the form of the Customer's name. Depending on the adopted review mechanism, the Customer may be asked to post a comment, a number of stars (e.g., from 1 to 5), or mark a scale of satisfaction or dissatisfaction with the Product. Personal data is protected in accordance with our Privacy Policy.

7.6. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the Seller.

7.7. The Online Store posts all reviews, both positive and negative, as long as their content does not violate the provisions of the Regulations or the provisions of applicable law.

7.8. Reviews posted in the Online Store are subject to verification regarding their preparation by Customers who have actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers purchasing the reviewed products with the data of persons posting the review:

1. In the case of Customers who receive an email request to post a review, we guarantee that such an email is received only by persons who made a purchase and received the Product;
2. In the case of posting a review on the Website on the Product Card, the Customer is obliged to provide the order number or other data based on which the Online Store, for verification purposes, will link their review with a specific Order.

8. PRODUCT COMPLAINTS

We pay great attention to the care of our products. However, if you have any objections to the purchased goods – check how easily you can file a complaint with us.

8.1. A Customer who is a Consumer is entitled to file a complaint regarding the purchased Product.

8.2. A Customer who is an Entrepreneur-Consumer has the right to file a complaint in accordance with the relevant applicable provisions, provided that the Seller's liability under the warranty for physical defects of the Products is limited to the amount the Entrepreneur-Consumer paid the Seller for the purchase of the given Product/service.

8.3. The Seller is responsible for the compliance of the performance with the contract, in particular, it is obliged to deliver a Product without defects and compliant with the concluded Sales Agreement to the Customer. The Seller is not responsible for the lack of compliance of the Product with the Agreement in the scope specified in Art. 43b section 2 or 3 of the Consumer Rights Act, if the Consumer was explicitly informed that a specific feature of the Product deviates from the compliance requirements with the Agreement and, at the latest at the time of the conclusion of the Sales Agreement, explicitly and separately accepted its features.

8.4. The Seller is responsible for the lack of compliance of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product's shelf life is longer.

8.5. A complaint may be submitted by the Customer in any form. We encourage you to file a complaint using the forms of communication available in point 1.3 of the Regulations.

8.6. In the event of non-compliance of the Product with the Agreement, a Customer who is a Consumer and an Entrepreneur-Consumer is entitled to the rights specified in Chapter 5A of the Consumer Rights Act (hereinafter: non-compliance of goods with the contract).

8.7. In the event of non-compliance of goods with the contract, the Consumer may request:

1. its repair
2. or replacement.

The Seller may make a replacement when the Consumer requests a repair, or the Seller may perform a repair when the Consumer requests a replacement, if bringing the goods into compliance with the contract in the manner chosen by the Consumer:

1. is impossible
2. or would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into compliance with the contract.

The Seller will repair or replace the goods at its own expense within a reasonable time from the moment the Seller was informed by the Consumer about the non-compliance of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at its own expense.

8.8. The Consumer is also entitled to submit a declaration of price reduction or withdrawal from the Sales Agreement when:

1. The Seller refuses to bring the goods into compliance with the contract;
2. The Seller does not bring the goods into compliance with the contract;
3. non-compliance of goods with the contract still occurs, even though the Seller tried to bring the goods into compliance;
4. non-compliance of goods with the contract is significant enough to justify a price reduction or withdrawal from the agreement without prior request for repair or replacement of goods;
5. it clearly follows from the Seller's statement or circumstances that the Seller will not bring the goods into compliance with the contract within a reasonable time or without excessive inconvenience for the Consumer.

8.9. In the event the Consumer submits a declaration of price reduction, the amounts due as a result of exercising this right will be returned to the Customer no later than within 14 days from the date the Seller receives the Customer's declaration of price reduction. The refund will take place using the same payment method the Customer used when making the payment for the goods, unless the Customer explicitly consents to another refund method.

8.10. In the event the Consumer exercises the right to withdraw from the contract in situations referred to in Art. 43e section 1 of the Consumer Rights Act, the Customer will return the goods to the seller immediately. All costs related to the return of goods in the circumstances indicated in the preceding sentence are borne by the Seller. The Seller will refund the purchase price within 14 days from the date of receiving the goods or proof of their return.

8.11. The Seller is liable for any lack of compliance of the goods with the contract existing at the time of delivery and revealed within 2 years from that moment. The Customer's claims regarding non-compliance of goods with the contract expire after 6 years from the date of revelation of the non-compliance. The end of the limitation period falls on the last day of the calendar year.

8.12. It is recommended that the Customer provide the following in the complaint description:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for the method of bringing the Product into compliance with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person filing the complaint (name and surname, correspondence address, phone number, email address) – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements given in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints filed without the recommended complaint description.

8.13. The Seller will respond to the Customer's complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, it is considered that the complaint was accepted by the Seller.

9. OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

We assume that in case of a difference of opinion with the Customer, it is worth talking and striving for a mutual understanding on an amicable path. See how we can solve a dispute.

9.1. Using out-of-court methods of settling complaints and pursuing claims is voluntary. The following provisions are for informational purposes and do not constitute an obligation on the part of the Seller to use out-of-court dispute resolution methods. The Seller's declaration of consent or refusal to participate in the proceedings regarding out-of-court consumer dispute resolution is submitted by the Seller on paper or another durable medium in the event that the dispute was not resolved following a complaint filed by the Consumer.

9.2. The rules for conducting proceedings regarding out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are specified separately in legal provisions (including in particular in the Act of 23 September 2016 on out-of-court resolution of consumer disputes) or in regulations applied by relevant entities competent in the resolution of consumer disputes. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of settling complaints and pursuing claims and rules of access to these procedures may be available at the headquarters and on the websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and in particular also at the following internet address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains an open register of entities authorized to conduct proceedings regarding the out-of-court resolution of consumer disputes.

9.3. A Customer who is a Consumer has the following exemplary possibilities of using out-of-court methods of settling complaints and pursuing claims:

1. The Customer is entitled to apply to a permanent amicable consumer court, as referred to in Art. 37 of the Act of 15 December 2000 on Trade Inspection, with a request to settle a dispute arising from the concluded Sales Agreement.
2. The Customer may obtain free assistance regarding the resolution of a dispute between the Customer and the Seller, also by using the free assistance of a county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

1. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (RETURNS)

We know that sometimes consumers want to exercise their statutory right to return. We fully understand this. Check how quickly and without problems you can withdraw from a distance contract with us. In our Store, you have as many as 100 days from the day of receipt of your Order to do so.

10.1. A Customer who is a Consumer who has concluded a distance or off-premises contract may withdraw from it without giving a reason and without incurring any costs, except for those provided for by law, within 100 days from the date of taking possession of the purchased Product. The regulations of this point of the Regulations also apply to an Entrepreneur-Consumer who declares that they are exercising the right to withdraw from the contract based on the Act of 30 May 2014 on consumer rights, as they concluded a contract directly related to their business activity, but the contract itself does not have a professional character for them.

10.2. Saturdays and Sundays, as well as public holidays, are included in the 100-day period.

10.3. To meet the deadline, it is sufficient for the Consumer or Entrepreneur-Consumer to submit a statement to the Seller before its expiration. The Consumer or Entrepreneur-Consumer may submit any unambiguous statement in which they inform about their withdrawal from the Sales Agreement.

10.4. The declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, a template of which is located under the content of the Regulations. The withdrawal declaration may be submitted in any form to the data indicated in point 1.3 of the Regulations, however, using the form will help us process your case faster.

10.5. The Consumer and Entrepreneur-Consumer have the right to use the Mosquito withdrawal form template, but there is no such necessity.

10.6. The Consumer and Entrepreneur-Consumer shall independently bear the cost of returning the Product to Mosquito (the cost of the return shipment from the Consumer to the Seller). The Seller does not refund this cost; it is borne exclusively by the Consumer.

10.7. The period for withdrawal from the Sales Agreement begins on the day the products are taken into possession by the Consumer, Entrepreneur-Consumer, or a third party indicated by them other than the carrier (proxy), and in the case of a Sales Agreement that includes many products delivered separately, in batches or parts – from taking possession of the last product, batch, or part.

10.8. The Consumer and Entrepreneur-Consumer are obliged to return the Product or Products to the Seller immediately, no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the product back before its expiration. The Consumer may return the product to the address: MSQ Company, ul. Włókiennicza 20/22, 97-200 Tomaszów Mazowiecki, Poland.

10.9. The Consumer and Entrepreneur-Consumer should secure the returned product in such a way that it is not damaged during transport. If possible, please use the packaging in which the Customer received the Mosquito product.

10.10.In the event of an effective withdrawal from a distance contract, the contract is considered not concluded.

10.11.The Seller is obliged to return to the Consumer all payments made by them, including product delivery costs (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest usual delivery method available in the Online Store), immediately, but no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur-Consumer's withdrawal declaration. The Seller may withhold the refund until the returned goods are received or until proof of the package being sent is provided to us, whichever occurs first.

10.12.In the event the Consumer or Entrepreneur-Consumer exercises the right of withdrawal, the Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has explicitly agreed to another refund method that does not involve any costs for them.

10.13.In the event the Consumer or Entrepreneur-Consumer exercises the right of withdrawal, the Consumer or Entrepreneur-Consumer is responsible for any decrease in the value of the product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the product or in connection with incorrect care of the product or improper packaging of the product during its return to the Seller. The liability of the Consumer or Entrepreneur-Consumer may include, in particular, the inability to put the product up for sale as a full-value product, the costs of re-attaching tags and protective elements to the product, as well as the costs of restoring the Product to a state allowing for its re-introduction to sales within the Online Store, including the costs of examining the product by a specialist and the costs of removing defects found as a result of such examination (to the extent that these defects result from the Consumer's use of the product in a way that goes beyond what is necessary to determine its nature, characteristics, and functioning).

10.14.The right of withdrawal does not apply to the Consumer and Entrepreneur-Consumer in the following circumstances:

1. in case of exceeding the 100-day period for informing the Seller of the will to withdraw from the sales agreement;
2. when the subject of the sales agreement is a non-prefabricated item, manufactured according to the Customer's specifications or serving to satisfy their individualized needs;
3. when the subject of the sales agreement is a product that was in sealed packaging, the opening of which prevents return for health protection and/or hygiene reasons (e.g., underwear, swimwear);
4. in other situations referred to in Art. 38 of the Consumer Rights Act (inability to return resulting from the nature of the goods).

1. PRODUCT EXCHANGE

11.1. A Customer who is a Consumer is entitled to exchange the purchased Product within 14 days from the date of receipt of the shipment.

11.2. Saturdays and Sundays, as well as public holidays, are included in the 14-day period.

11.3. In order to exchange the Product, the Consumer is obliged to print and fill out the Exchange Form, located in the "Exchanges" tab on the Website, and send it back to the Seller along with the exchanged Product to the address MSQ COMPANY Alicja Komar, ul. Prawa 8, 97-200 Tomaszów Mazowiecki, Poland.

11.4. The Customer is entitled to exchange the Product only for a different color (different fabric pattern) or size of the same model of the Product, or may exchange it for another Product available on the Website, provided that it is at the same price (the regular unit price of the Product applies).

11.5. If the Seller does not have in stock the Product for which the Consumer intended to exchange the originally purchased Product, the Seller reserves the right to contact the Consumer via DCS in order to propose an exchange for another available Product in the Online Store at the same regular unit price.

11.6. The cost of the shipment of the Product to be exchanged to the Seller is borne exclusively by the Consumer.

11.7. The Consumer is responsible for the proper packaging of the Product so that it is not damaged during transport.

11.8. The fulfillment of the exchange procedure takes up to 30 business days, counting from the day the Seller receives the shipment. The 30-day period does not include the delivery time of the shipment by the carrier.

11.9. The cost of the shipment of the exchanged Product to the Consumer is borne by the Seller.

2. INTELLECTUAL PROPERTY RIGHTS

In this part, we indicate which intellectual property rights we protect on our website and what rules you must follow.

12.1. All rights to the Online Store, in particular economic copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may only occur in a manner consistent with the Regulations.

12.2. It is forbidden to copy, duplicate, modify, reproduce, or distribute any part of the Online Store, Service, or its elements without the prior written consent of the Seller, except for cases explicitly permitted by applicable laws and these Regulations. The Seller may take steps, including legal action, to protect its own interests and those of the Online Store's Customers.

12.3. The rights to use, copy, and distribute data available on the service are subject to the provisions of the Act on Copyright and Related Rights.

12.4. Using the Online Store's data for commercial purposes may take place after prior notification of the Seller and obtaining written consent from the Seller.

3. PROTECTION OF PERSONAL DATA

Check how we care for your personal data.

13.1. Rules for the protection of personal data are specified in the "Privacy Policy" document.

13.2. Rules for the use of cookies on the Website are specified in the "Cookies Policy" document.

4. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

If you are shopping in our store and you are not a consumer – this part of the regulations is addressed specifically to you.

14.1. This point of the Regulations and the provisions contained herein apply exclusively to Customers who are neither Consumers nor Entrepreneur-Consumers.

14.2. Upon the Seller handing over the Product to the carrier, benefits and burdens associated with the Product and the danger of accidental loss or damage of the Product pass to the Customer who is not a Consumer. In such case, the Seller is not liable for the loss, decrease, or damage of the Product occurring from its acceptance for transport until its delivery to the Customer and for delay in the transport of the shipment.

14.3. According to Art. 558 § 1 of the Civil Code, the Seller's liability under the Product warranty towards a Customer who is not a Consumer is excluded.

14.4. Neither the Seller nor its employees, authorized representatives, and proxies are liable to the Customer, their subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profits, unless the damage was caused by them intentionally.

14.5. In any case of establishing the liability of the Seller, its employees, authorized representatives, and/or proxies, this liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited – both within a single claim as well as for all claims in total – to the amount of the Price paid and delivery costs for the last Sales Agreement and includes only the actually incurred damage.

14.6. All disputes arising between the Seller and a Customer who is not a Consumer are submitted to the court competent for the Seller's registered office.

14.7. With respect to Customers who are not Consumers, the Seller may change the Regulations at any time based on generally applicable laws.

5. RESTRICTION AND MODERATION OF CONTENT POSTED BY CUSTOMERS

In accordance with DSA regulations and other mandatory provisions of law, we describe below the rules for posting and moderating Content on our website.

15.1. Content posted on our site cannot violate the law and the provisions of the Regulations.

15.2. Through our site, it is also forbidden to:

1. Advertise activities competitive to the Seller;
2. Inform about activities, promotions, promote products or fundraisers, without previously obtaining the Seller's consent;
3. Publish content containing words considered vulgar, inciting hatred or any form of violence;
4. Publish content violating the personal rights of natural or legal persons, including the Seller;
5. Publish content in a manner contrary to netiquette rules;
6. Publish content reproducing content posted by the Seller, Customers, or Users;
7. Publish content containing links, references to other sites or computer programs;
8. Publish content aimed at changing the page code or seeking to gain unauthorized access to its elements.

15.3. In case of violation of the aforementioned rules for publishing content on the site, the Seller reserves the right to moderate it, including deletion.

15.4. The assessment of content by the Seller takes place in an objective and proportionate manner, with respect for legal provisions. Possible moderation of content occurs with respect for the basic values included in the Charter of Fundamental Rights, in particular freedom of expression, freedom, and pluralism.

15.5. Content assessment and moderation do not take place in an automated way. A designated employee of the Seller is responsible for every content moderation.

15.6. In case of content moderation, the Seller will notify the person posting it about the moderation as long as the Seller possesses contact details enabling it (e.g., email address).

15.7. Every author of moderated content has the right to appeal the Seller's decision regarding the moderation performed. For this purpose, the author should reply to the message informing them about the content moderation or direct their appeal to the contact details indicated in point 1.4 of the Regulations.

6. MECHANISMS FOR REPORTING ILLEGAL CONTENT AND THE MANNER OF THEIR CONSIDERATION

Every person visiting our website can report illegal content noticed on it. Below we describe how such a report can be made and how we consider it.

16.1. In case of finding content on our site that the User or Customer considers illegal, they can report it via the contact form available in the "report an error" tab.

16.2. In the report, we suggest indicating:

1. why you believe the content is illegal;
2. the location of the illegal content by describing its place on the page or indicating the relevant URL code or address of the page where the illegal content is located;
3. the name and surname as well as the email address of the person making the report, except for reports concerning sexual ill-treatment of children, child sexual abuse, child pornography, soliciting children for sexual purposes or related to one of the aforementioned crimes;
4. a statement that the report is made in good faith and that the information contained therein is complete and correct.

16.3. If the report contains electronic contact details, the Seller will send a confirmation of receipt of the report without undue delay.

16.4. If the report contains electronic contact details, the Seller will, after its consideration, inform the reporting entity about its result and indicate a possible appeal path.

16.5. The Seller ensures the necessary means for the priority recognition of reports sent by trusted flaggers within the meaning of DSA and their consideration without undue delay.

7. FINAL PROVISIONS

17.1. Regulations version 10.0. enter into force on 15.12.2025.

17.2. The Regulations are available in Polish and English.

17.3. In matters not regulated by these Regulations, generally applicable law provisions shall apply.

17.4. Unless mandatory provisions of law provide otherwise, the law applicable to settling any disputes arising under these Regulations is Polish law.

17.5. If the mandatory legal regulations of the country of the Customer's habitual residence provide more favorable conditions for them than Polish law and the provisions of these Regulations, the laws of the country of the Customer's habitual residence shall apply.

17.6. The content of these Regulations may change in a situation where the Owner modifies the method or scope of the business activity conducted or as a result of legal changes resulting in the need to adapt the Regulations to generally applicable law. The Online Store will inform Users about any changes by posting information on the Online Store page, and in the case of Users possessing an active Customer Account – in the form of an email message. Each of the persons who receives the aforementioned message will be able to submit a declaration of termination of electronic service agreements (within no more than 14 days from the date of receipt of the message) performed on the basis of these Regulations. For Orders /completed transactions/ submitted before the entry into force of the changes to the Regulations, the provisions of the Regulations in force at the time of placing the Order shall apply.

17.7. Legal documents have been prepared by the Legitimate Law Firm for Alicja Komar conducting business under the name MSQ COMPANY Alicja Komar. Both the documents and other Content on the site are subject to copyright protection - please do not copy them without consent.

Regulations in PDF version

Regulations version 10.0 effective from 15.12.2025.

Previous versions of our Regulations:

Regulations 9.0 effective from 07.07.2025 to 15.12.2025.

Regulations 8.0 effective from 01.05.2025 to 07.07.2025.

Regulations 7.0 effective from 23.07.2024 to 01.05.2024.

Regulations 6.0 effective from 21.03.2024 to 23.07.2024.

Regulations 5.0 effective from 20.01.2023 to 21.03.2024.

Regulations 4.0 effective from 27.05.2022 to 20.01.2023.

Regulations 3.0 effective from 30.04.2021 to 26.05.2022.

Regulations 2.0 effective from 01.01.2021 to 29.04.2021.

Links to forms:

Complaint Form

Contract Withdrawal Form