1. A complaint may be filed by the Customer, for example:

• in writing to the company address: MSQ COMPANY Alicja Komar, ul. Włókiennicza 20/22, 97-200 Tomaszów Mazowiecki,
• to the email address: bok@mosquito.pl,
• or by phone at: 501 40 20 00.
• We encourage you to use our complaint form.

2. If you are preparing the complaint letter yourself, it is recommended that the Customer include the following in the complaint description:

• the order number;
• information and details regarding the circumstances of the complaint, in particular the date on which the non-conformity of the goods with the contract (defects) was discovered;
• the desired resolution of the complaint: replacement or repair;
• or, if these options are impossible or too burdensome to implement in accordance with the Consumer Rights Act: a refund or price reduction;
• the contact information of the person filing the complaint;
• the address where the goods can be picked up, if applicable—this will facilitate and expedite the processing of your complaint.